CONTACT

for business, complaints, collaborations, or services inquiries send an email: [email protected]

or you can contact me on any of the following socials:

• Twitter
• Bluesky

PRIVACY POLICY

This Privacy Policy outlines how we collect, use, and protect your personal information when you engage with us for various services, including art commissions, purchasing merchandise, and other requested services. This policy aligns with the privacy laws of Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA).1. Information We Collect
We collect the following personal information when you engage with our services:- Name: To identify you for the purposes of fulfilling your order or service.
- Email Address: To communicate with you about the services you request and, with your explicit consent, to send you updates and newsletters.Additional information may be collected if necessary to process your service, such as:- Shipping Address: When you purchase merchandise or physical goods.
- Payment Information: For processing payments, though this is handled by secure third-party payment processors and not stored by us directly.2. How We Use Your Information
We use the personal information you provide exclusively for:- Fulfilling your requests: Including art commissions, purchasing merchandise, and any other services you request.
- Communicating with you: About your order, service details, or delivery.
- Newsletter (Optional): If you choose to subscribe, your email address will also be used to send you newsletters with updates on new products, promotions, and other relevant news.We do not use your personal information for any other purpose without your consent, nor do we share it with third parties unless required by law.3. Newsletter Subscription
If you provide your email address to subscribe to our newsletter, we will send you periodic updates on new artwork, merchandise, promotions, and events. You can unsubscribe from the newsletter at any time by clicking the "unsubscribe" link in any email or by contacting us at [email protected]Subscribing to the newsletter is entirely optional, and your decision will not affect the services you request.4. Consent
By providing your personal information (name, email, etc.) when requesting services (including art commissions, purchasing merchandise, or any other service), you consent to the collection and use of your information for the purposes described in this policy. If you choose to subscribe to our newsletter, you also consent to receiving marketing emails, with the ability to withdraw your consent at any time.5. Data Retention
We will retain your personal information only for as long as necessary to fulfill your requests, including any necessary follow-up (e.g., delivery issues or product issues). If you subscribe to our newsletter, we will retain your email address until you choose to unsubscribe. After your requests are fulfilled and you are no longer subscribed, we will securely delete your personal information unless required to retain it for legal or tax purposes.6. Your Rights
You have the right to:- Access the personal information we hold about you.
- Request corrections to any incorrect or incomplete information.
- Withdraw your consent to the use of your information at any time, understanding that this may impact our ability to fulfill certain services or send newsletters.7. Security of Your Information
We are committed to protecting your personal information. Appropriate physical, technical, and administrative measures are in place to safeguard your data from unauthorized access, use, or disclosure.8. Third-Party Services
We may use third-party service providers to process payments, ship products, or provide other necessary services. These third parties have their own privacy policies, and we encourage you to review them. We ensure that these providers only use your information for the purpose of fulfilling our services.9. Contact Information
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:Email: [email protected]

TERMS OF SERVICE

1. Age Requirement
We only accept SFW commissions from clients who are 16 years of age or older. Suggestive to NSFW option are only allowed for 18 years of age and above; if you are under 18, please do not request these option.2. Right to Refuse Unreasonable Requests
carleaux reserves the right to refuse commissions that are impractical or unfeasible. This includes but is not limited to:- Designs or concepts that are not possible to execute.
- Requests that don't align with the artist's style or scope.3. Breach of Terms
If communication fails or unresolved issues arise due to a client’s breach of these Terms of Service, carleaux may cancel the commission unilaterally after one week of failed resolution attempts (documented by communication records).Refunds:
- For standard commissions: A refund of 50% will be provided. Unless work hasn't been started at all, then a full refund will be provided.
- For auctioned pieces: The item will be offered to the second-highest bidder, and the client will be banned from future auctions.4. Reasons for Commission Termination
carleaux may cancel a commission or auction for reasons including but not limited to:- The client does not own the design or submitted work.
- Withdrawal of bids or submitting fake bids.
- Harassment, insults, or unreasonable demands.
- Submitting AI-generated artwork or commissioning in another artist's style. (unless it's for referencing for poses, expressions, etc)
- Spreading false or harmful rumors about the business.Commission Process
1. Response Time
- carleaux will reply to commission requests within five business days.
- Commission intake are accepted only during the designated open periods, which will be announced on carleaux's social media (e.g., Twitter/X, Bluesky, carleaux site).2. Reference Materials
- Clients must provide clear, unwatermarked reference images, including at least two views (e.g., front and back).
- Additionally, please include any relevant details about the style and design to ensure the best outcome.3. Design Finalization
- Once a commission slot is secured, no design changes will be allowed. carleaux reserves the right to cancel a commission if significant changes are requested after design is finalized.4. Urgent Commissions
- For expedited commissions, please contact carleaux beforehand to discuss additional fees for a faster turnaround.Payment
1. Accepted Payment Methods
- carleaux accepts payments via PayPal or direct bank transactions.
- You will be receiving a PayPal invoice from your email.2. Payment Structure
- Downpayment of 50% of the final price or full payment is required before work starts.3. Additional Fees
- The commission price does not include transaction fees, shipping costs, or taxes/customs fees.Production Updates
- carleaux will provide regular updates and seek confirmation on any important details during production.
If no response is received within 12 hours of a confirmation request, Carleaux will proceed under the assumption of approval. Further changes may not be possible.Timing and Privacy
- Estimated completion times are based on design complexity, but external factors like emergencies or delays may affect timelines.
- carleaux will not share your personal or commission details without prior consent. For detailed privacy policy, click hereIf you have any questions or concerns about the TOS please contact us at:Email: [email protected]

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COMMISSION FORM

These prices are for personal, non-commerial use only. If you would like to work with me to be used for a commerial project please get in touch at [email protected] or at my contact form.

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